FAQs: Frequently Asked Questions

What is CL Compare & what does it do?
CL Compare is an internet-based business services product designed to help you price your lenses competitively with online retailers, increase CL sales, and...
Wed, Oct 11, 2017 at 2:17 PM
Why are my competitors’ prices displayed on some product pages and not on others?
If your product price is equal to or less than the competitors' prices, the competition will be shown. If your product price is higher than any ...
Mon, Jan 2, 2017 at 12:50 AM
Why do some of my products' wholesale costs differ from what is shown on my CL Compare website?
You may find that some of your product’s contact lens wholesale costs differ from the values received when you subscribed to CL Compare. Following are com...
Wed, Oct 25, 2017 at 4:54 PM
Why do some of my products' annual supply rebate information (values &/or expiration dates) differ from what is shown on my CL Compare website?
By default, CL Compare provides contact lens annual supply rebate information based on that which is commonly found in the general marketplace. However,...
Wed, Oct 25, 2017 at 4:53 PM
How do I hide or expose my wholesale cost and profit data in my CL Compare Back Office?
Follow the attached instructions to hide or expose your wholesale cost and profit data in my CL Compare Back Office.
Wed, Oct 25, 2017 at 4:48 PM
Why is following a uniform patient sales process important, and how do I implement it?
For the contact lens practice, CL Compare is designed to: Maximize profits by: Monitoring online CL retailer pricing 24/7 and alerting you when their...
Wed, Oct 11, 2017 at 2:17 PM
How do I include a new fit or refit rebate into the product price calculator?
For products that include a new fit or refit rebate, you can add these values into your CL Compare product price calculations. To do this, enter the sum...
Thu, Sep 14, 2017 at 6:58 PM
How can I keep current with my competition’s price changes?
We monitor daily and display the latest Walmart, 1800contact.com and Costco's on-line prices. To keep you always updated, if a price changes from ...
Thu, Apr 6, 2017 at 5:11 PM
How does the Advanced Calculator help me?
When patients present with differing contact lens product needs for each eye (e.g.: sphere OD & toric OS), the Advanced Calculator takes these rather...
Mon, Jan 2, 2017 at 12:49 AM
How can I keep current with patient rebate information?
CL Compare's Back Office keeps your manufacturer provided patient annual rebate information stored in a single, secure location. Rebate values a...
Tue, Feb 7, 2017 at 4:10 PM